Terms & Policies

Membership & Credit Pack Terms & Conditions

Credit Packs

• Credit packs, previously known as Class passes are valid for the class types listed on the Memberships page.
• A 6 credit pass is valid for 3 months
• A 12 credit pass is valid for 6 months
• Should you need to extend your pass due to injury or an extended time period away, this can be done once per credit pass. 

Memberships

• By purchasing a membership, you are agreeing to the terms and length of the contract.
• The membership entitles you to either 4 or 8 credits per 4 week period.
• Your credits MUST be used within 4 weeks of purchase/payment date or they will be lost, they WILL NOT be rolled over to the following month of the contract.
• It is your responsibility to make sure that when you book a class it is using your membership credits as refunding additional sessions purchased outside of your membership may result in an admin fee.
• If you cancel your membership before the end of the contract you will be charged an administrative fee relative to the period of contract remaining on your account:
  • 1-3 months remaining – £25
  • 4-6 months remaining – £50
  • 7-9 months remaining – £75
  • 10-12 months remaining – £100
• Your membership may be paused up to 3 times within a 12 month contract.
• Contracts may be paused for a maximum of 2 months.
• More than 3 pauses in a contract will result in your membership being cancelled and you will be charged a cancellation fee based on the time period of your contract as outlined above.

Courses 

• Courses (including, but not limited to Intro to Reformer Courses) are charged in a single payment for the entire course and are valid for the period of the course. 
• These courses are non-refundable and cannot be exchanged for another course or class. 

Private Appointments

• Private appointment credits can be purchased in blocks of 3, 6 or 12 sessions. 
• 12 Credit Passes are valid for 6 months
• 6 Credit Passes are valid for 3 months
• 3 Credit Passes are valid for 6 weeks
• These passes are non-refundable and cannot be exchanged for other classes or forms of credit. 
• Should you need to extend your pass due to injury or an extended time period away, this can be done once per credit pass. 

We have a 48 hour cancellation or rescheduling policy. Any cancellations or requests to reschedule with less than 48 hours notice will be charged for.